Privacy Policy

Last updated: 2026-04-20

1. Introduction

Unicast ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

• Account data: email address, display name, role.
• Message data: subject and body of messages routed through the platform.
• Usage data: delivery events and timestamps for operational purposes.
• Authentication data: hashed credentials; we never store plaintext passwords.

3. How We Use Your Data

We process your data to provide the messaging routing service, maintain security, comply with legal obligations, and improve the platform.

4. Data Retention

Message data is retained for the period configured by your tenant administrator (default: 90 days). Account data is retained for the lifetime of your account and for up to 7 years after deletion where required by law.

5. Your Rights

Under UK GDPR you have the right to access, rectify, erase, and port your personal data. You can request erasure or a data export from your account settings page.

6. Contact

For data protection enquiries please contact your tenant administrator or write to us at the address shown in your service agreement.